Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following types of information:

• Contact information — your name, email address, phone number, and delivery address when you create an account or place an order.
• Order and transaction data — details of products you have purchased, payment confirmation references, and order history.
• Usage data — pages you visit, time spent on the site, referral source, and browser type, collected automatically via cookies and analytics tools.
• Communications — messages you send us through contact forms, email, or WhatsApp.
• Device information — IP address, device type, and operating system for security and fraud prevention purposes.

We only collect information that is necessary to provide our services or that you choose to share with us directly.

How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders, including dispatching products and arranging delivery.
• Sending order confirmations, shipping updates, and customer support communications.
• Improving our website, product offerings, and overall customer experience based on usage patterns.
• Sending promotional emails or offers — only if you have opted in. You can unsubscribe at any time.
• Preventing fraud, protecting account security, and complying with applicable Indian laws and regulations.

We do not use your data for automated decision-making or profiling that significantly affects you.

Sharing Your Data

We do not sell your personal information. We may share limited data with trusted third parties solely to operate our business:

• Delivery partners — your name and shipping address are shared with our logistics and courier providers to fulfill your order.
• Payment processors — payment details are handled directly by our payment gateway providers. We do not store card numbers or sensitive payment data.
• Platform providers — our website runs on Odoo. Data may be processed on their servers subject to their privacy and security standards.
• Legal requirements — we may disclose information if required to do so by law, court order, or a government authority in India.

Cookies

Our website uses cookies — small text files stored on your device — to make the site work properly and to help us understand how it is being used.

• Essential cookies — required for the site to function (e.g. keeping items in your cart, maintaining your session).
• Analytics cookies — help us understand traffic patterns and improve the site. These do not identify you personally.
• Marketing cookies — used only with your consent to show relevant ads or offers on other platforms.

You can manage or disable cookies through your browser settings at any time.

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with our legal obligations:

• Order and transaction data is kept for a minimum of 7 years in accordance with Indian accounting and tax regulations.
• Account data is retained for as long as your account remains active. If you request deletion, we will remove your data within 30 days unless we are required to retain it by law.
• Marketing preferences are stored until you unsubscribe or withdraw consent.

Your Rights

You have the following rights regarding your personal data:

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to correct any inaccurate or outdated information.
• Deletion — request that we delete your personal data, subject to legal retention requirements.
• Opt-out — unsubscribe from marketing communications at any time using the link in any email we send.
• Portability — request that we provide your data in a structured, machine-readable format.

To exercise any of these rights, contact us at the details below. We will respond within 30 days.

Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. This includes SSL encryption on all pages where data is transmitted and restricted access to personal data within our organisation.

If you believe your account has been compromised, please contact us immediately at support@carzaindia.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last updated" date at the top of this page.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or requests regarding this Privacy Policy, please reach out:

• Email: support@carzaindia.com
• Phone: +91 95446 62353
• Instagram: @carzaindia